SMS Communication Policy

FirmFlow Systems provides automated intake assistance for law firms using consent-based SMS communication strictly for operational purposes.

Program Name

FirmFlow Systems Intake Assistance

Purpose of SMS Communication

SMS messages are sent only to assist users who have initiated contact with a participating law firm. These messages relate solely to missed call follow-ups, intake assistance, and inquiry-related communication.
We do not send marketing, promotional, or unsolicited messages.

How Users Provide Consent (Opt-In Process)

Users opt in by first contacting a participating law firm via its official business phone number.

If a call is missed, the user may receive a single SMS message such as:
“You recently contacted [Law Firm Name]. We can assist you via text regarding your inquiry and intake process. Reply YES to continue. Reply STOP to opt out. Msg & data rates may apply.”

Only if the user replies “YES” is consent recorded and further service-related messages sent.
No additional automated messages are sent without explicit opt-in.

Message Frequency

Message frequency varies based on the user’s interaction and inquiry needs. Typically, users receive 1–5 messages per inquiry.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

Users may opt out at any time by replying:
STOP — to unsubscribe from SMS communications

After opting out, no further messages will be sent unless the user initiates a new inquiry.

Help & Customer Support

Users can reply HELP at any time for assistance.
Support Email: info@firmflowsystems.com
Website: https://firmflowsystems.com

Non-Marketing Assurance

FirmFlow Systems does NOT send:

• Promotional campaigns

• Marketing messages

• Cold outreach SMS

• Bulk unsolicited messaging

All communications are strictly triggered by user-initiated contact and are service-related.

SMS Data & Consent

When a user opts in to SMS communication, we collect and store phone numbers and message interactions solely for operational intake and customer support purposes.

• SMS consent and phone numbers are never sold, shared, or rented

• Data is used only for inquiry response and intake tracking

• Secure internal systems are used for logging and processing

Business Transparency

FirmFlow Systems is a software platform operated by Shannon Ferro (GST Registered Business).
SMS communications are sent on behalf of participating law firms solely for responding to inbound client inquiries.